Refund Policy

✅ Return & Exchange Policy – Ajwa Mart

At Ajwa Mart, your satisfaction is our priority. We offer a free return policy under specific conditions to ensure fair and transparent service.

🔁 When Can You Return or Exchange?

We accept returns only if the product:

  • Is wrong or different from what you ordered

  • Is damaged, broken, or defective

  • Is a counterfeit (copy) product

  • Was delivered incorrectly by our team

Note: We do not accept returns if the item was used, worn, washed, or handled improperly.

📦 Important Return Conditions

To qualify for a return or exchange:

  • The item must be unused and in original condition

  • It must be in the original packaging, with no tampering

  • The return request must be made within 10 days of delivery

  • Our team checks each item before shipping – please inspect your item upon receiving and contact us immediately if any issue is found

📝 How to Request a Return?

  1. Visit our Return Page below

  2. Fill out the Return Request Form honestly

  3. Upload a clear photo of the product showing the issue

  4. Our team will review your request and contact you for confirmation

🔄 Return Approval may take up to 48 hours after form submission.

🛍️ Return Request Form