Frequently Asked Questions (FAQs)
Welcome to Ajwa Mart's Help Center!
Below you'll find answers to the most commonly asked questions by our customers. If you need further assistance, feel free to contact our support team via the website.
👕 1. What type of products do you sell?
We offer a wide range of fashion products, including clothing, shoes, chappals, and daily wear apparel for men, women, and general use. All our items are handpicked for quality and style.
🚚 2. Do you offer free shipping?
Yes! We offer free shipping across Pakistan with no minimum order requirement.
📦 3. How long does delivery take?
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Major Cities: 2 to 3 working days
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Remote Areas: 3 to 4 working days
Please note: During sales or peak seasons, delivery times may vary slightly.
💸 4. What payment methods do you accept?
We accept:
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Cash on Delivery (COD)
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Online Payment via Card / Mobile Wallets
🔁 5. Can I return or exchange a product?
Yes, returns are free under the following conditions:
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You received the wrong, defective, damaged, or counterfeit item
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Item is unused, in original packaging, and return is requested within 10 days of delivery
For more info, visit our Return & Exchange Policy.
🧾 6. How do I request a return?
Go to our Return Request Form page, fill out the details (name, order number, reason, and product image), and submit. Our team will contact you for confirmation within 24–48 hours.
🎯 7. How do I track my order?
Once your order is shipped, you'll receive a tracking number via SMS or email. You can use it to monitor your parcel’s delivery status.
🛍️ 8. Are your products original?
Yes. We ensure that all our products are quality checked and genuine before shipping. We do not sell second-hand, used, or copy items.
❌ 9. What if the size doesn’t fit?
We currently do not accept size/fitting-based returns unless the product was incorrectly delivered or damaged. Please check the size chart (if available) before placing your order.
📞 10. How can I contact customer support?
You can reach out to us anytime through our Contact Us page or through live chat (if available). Our team typically responds within a few hours.
Still have a question?
We’re here to help. Visit our Contact Page or fill out the return form if your query is related to a product issue.